Privacy Policy
How we collect, use, and protect your personal information
Last Updated: January 2024
Introduction
Ember-egret respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard information when you visit our website or engage with our services.
By using our website, you consent to the practices described in this policy. We encourage you to read this document carefully to understand our approach to your personal information.
Information We Collect
Information You Provide
When you submit enquiries through our contact form, we collect:
- Your full name
- Email address
- Service preferences and project details you share
- Any additional information you choose to include in messages
Automatically Collected Information
When you browse our website, we may automatically collect:
- IP address and approximate geographic location
- Browser type and version
- Device type and operating system
- Pages visited and time spent on each page
- Referring website or source
How We Use Your Information
We use collected information for the following purposes:
- To respond to your enquiries and provide requested information about our services
- To process and manage commission orders
- To improve our website functionality and user experience
- To analyse website traffic and usage patterns
- To comply with legal obligations
Legal Basis for Processing
We process your personal data based on:
- Consent: When you submit a form, you consent to us contacting you regarding your enquiry
- Contractual necessity: When processing is required to fulfil a commission agreement
- Legitimate interests: For website analytics and business improvement, where such interests do not override your rights
Data Sharing
We do not sell, rent, or trade your personal information to third parties. We may share information with:
- Service providers who assist in website hosting and maintenance
- Analytics providers who help us understand website usage
- Legal authorities when required by law
All third-party service providers are contractually obligated to protect your data and use it only for specified purposes.
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy. Enquiry data is typically retained for three years after your last interaction with us. You may request earlier deletion at any time.
Your Rights
Under applicable data protection laws, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict certain processing activities
- Receive your data in a portable format
- Withdraw consent at any time
To exercise any of these rights, please contact us using the details provided below.
International Transfers
Our primary operations are based in South Africa. If you access our website from outside South Africa, your information may be transferred to and processed in South Africa. We ensure appropriate safeguards are in place for any international data transfers.
Children's Privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this privacy policy or our data practices, please contact us at:
Ember-egret
42 Weaver's Lane
Stellenbosch, Western Cape, 7600
South Africa
Email: [email protected]